All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.
| Ship Method | Order Processing Time* | + Transit Time | = Total Delivery Time |
|---|---|---|---|
| Next Day Air | 1-2 business days | 1 business day | 1-3 business days |
| 2nd Day Air | 1-2 business days | 2 business days | 3-4 business days from order date |
| 3rd Day Ground | 1-2 business days | 3 business days | 4-5 business days from order date |
| Standard Ground | 2 business days | 1-8 business days | 3-10 business days from order date |
| Free Shipping | 2 business days | 1-8 business days | 3-10 business days from order date |
| All Special Orders | 5-6 weeks | 3-6 weeks | 8-12 weeks from order date |
* Orders placed online and via phone are received into our system for initial processing the next business day.
Please note that international shipping times may vary. Contact Customer Service for assistance.
Orders that qualify for Free Shipping that are UPS or DHL shippable will have the option for expedited shipping available at checkout. However, this calculation is not possible for certain large or heavy items that must be shipped via common carrier (truck freight). In this case, contact Customer Service for assistance in providing you with a quote for an expedited freight shipment.
Most orders ship from our main distribution center in New York. However, orders may also be shipped from our other warehouses and distribution centers in New York or directly from the manufacturer (special order products).
Rates for UPS and DHL are calculated automatically based on current rates, factoring in the weight, dimensions, number of boxes to be shipped, and distance. Rates for common carrier (truck freight) shipments are more complex, involving the weight and size of the items, the number of pallets needed, the freight classification of the shipment, as well as distance to be traveled. If your order requires a common carrier freight quote, we will generally have this available to you within a few hours.
The shipping cost covers shipment from our loading dock to your desired shipping address, insured up to $5000. UPS and DHL shipments are delivered to either the front door or reception desk, if available. Large shipments shipped via common carrier (truck freight) will deliver to your loading dock and require a signature by your receiving personnel. If a loading dock is not available at your address, the delivery will be made curbside, meaning the driver is only responsible for getting the merchandise to the end of the driveway at your location, leaving you ultimately responsible for unloading, unpacking, and bringing your order indoors. Please note that the shipping cost does not include a liftgate to lower items from the back of the truck to the ground. If you do not have a loading dock, we highly recommend purchasing additional liftgate service, especially for heavy and/or bulky items.
The following services are not included in the standard shipping price but are available at additional cost:
Please contact Customer Service prior to ordering if you will require any of these additional services.
We do not ship orders C.O.D. (Cash On Delivery). All orders must be paid in full prior to shipment.
Our minimum small order shipping cost is $50.00. For orders that calculate a shipping cost above $100.00, you pay only the actual shipping amount, no handling fees or carton charges.
Orders over $2000 (not including non-qualifying items) shipping to addresses within the continental United States except for Hawaii and Puerto Rico are shipped at our cost using standard ground shipping methods. Please read the terms of our Free Shipping policy in our Policies page for more information.
The following do not qualify for our Free Shipping offer:
We may stock certain products in our warehouses and ship nearly identical products directly from the manufacturer, thereby resulting in two similar items having different shipping options and prices. For instance, a manufacturer may offer to ship an item from their factory directly to our customer and prepay the freight, which we will in turn pass to the customer in the form of Free Shipping. On the other hand, we may purchase a large truckload order of a SIMILAR item from that manufacturer to stock our warehouses, which results in a huge cost savings for us through purchasing in bulk. Again, we will pass this savings to the customer through lower prices, but since the merchandise will be shipping from our warehouses, it is necessary for us to charge the actual shipping cost for an order.
International shipping rates are determined by a variety of factors, including but not limited to: weight, dimensions, number of boxes, destination, fees and tariffs, and desired transit time. Contact Customer Service for assistance in determining the best shipping method to your destination.
Most parcels and items under 150 lbs. are shipped via UPS or DHL. Larger orders can be shipped by freight line, air cargo, and other select methods. We can also ship to a freight forwarder located in the United States from whom you can arrange shipment to your destination. Contact Customer Service for assistance in determining the best shipping method for you.
